Shipping & Returns
Once your payment has cleared and your order has been accepted, we will process your order for delivery. You will then receive a dispatch confirmation email once your order has been dispatched.
If you have placed your order before 2pm on a weekday, your order will usually be dispatched the same day and will be sent to you with next delivery service. If you placed your order after 4pm on a weekday or over the weekend, it will be processed the next available weekday.
Please note that items will not be despatched over the weekend or on UK bank holidays.
We offer the following shipping option on all UK orders:
Royal Mail Tracked, 3-4 working days – £4.74
Free shipping over £100
We offer the following shipping options on EU orders:
International delivery, tracked & signed, 5-7 working days
We deliver to the following EU countries:
Albania, Austria, Belgium, Bulgaria, Channel Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and Ukraine.
From 01/01/2021, there may be additional taxes and duties that are not included in the shipping rates at checkout when shipping to countries within the EU.
AUGUST&PIERS does not take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.
VAT is charged at 0% on EU sales at checkout. If you have any further questions relating to shipping to the EU, please contact us at firstname.lastname@example.org
We offer the following shipping options for international orders:
International tracked & signed, 7 – 9 working days.
AUSTRALIA AND NEW ZEALAND
International tracked & signed, 7 – 9 working days
Please remember that if you order products to an international delivery destination, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination. Unfortunately, we have no control over these charges.
Please email email@example.com if you have any issues regarding shipping, and we will aim to respond as soon as possible.